Terms and Conditions of Service for Customers

Please ensure that you read and understand all these terms and conditions before you use any of the services offered on the site, as you shall be bound by all the terms and conditions contained herein.

  • "Customer" means an individual or organization that would use the platform BookMyVehicle and has accepted to the terms and conditions to use the service at and through BookMyVehicle.
  • "Services" means the facilitation of Tours and Travels by various Cab Service Providers registered with BookMyVehicle under act and agreement.
  • "Site" shall mean Websites and mobile applications as may be developed by BookMyVehicle from time to time.
  • “Transaction" shall mean every Service request/order placed by the Customer using BookMyVehicle. "We", "Our" or "Us" refers to BookMyVehicle and "You", “Your or "Yourself" shall mean reference to Customer or his representative and any other user accessing the Site.”You" or "User" shall also mean any natural or legal person who accesses the Site.
  • "Terms and Conditions of Service" or "T&Cs" refers to the terms and conditions that are available at the Site for the use of Services. These terms and conditions / “User Terms” shall apply to the visit to and use of services at www.BookMyVehicle.com through a computer or a mobile phone. The Service and Application shall include all information, recommendations and or services provided to you on or through the Website, the Service and the Application.
  • It is mandatory to register with us through a valid mobile number and e-mail at the time of first booking. By signing up, you also agree to the User Terms governing the site. BookMyVehicle will store the information provided for contacting you for all service related matters. You shall promptly inform BookMyVehicle on any change in the information provided, in order to serve you better.
  • By registering and browsing the web portal the user agrees to all the Terms and Conditions of service and access of the Site.
  • By registering the user affirms that the information provided is accurate and complete for the information requested by the respective conduit of booking.
  • We will take your booking request and transmit it to the service provider via an app-based device running on GPS.
  • The Service Provider has the sole discretion to accept or reject any Service request.
  • If the Service Provider accepts your booking request, you are provided with the Service Provider information, including name, contact number, etc.
  • The Service Provider may not meet your pick-up location or decide not to make its services even after booking has been approved. In such case the Company is not liable.
  • If you do not download the appropriate Mobile Application or access the related web portal, the Company will not be liable.
  • You must refrain from doing anything that we reasonably believe is disreputable or capable of undermining our image and will comply with all applicable laws of the Republic of India.
  • You will treat the drivers with respect and not cause damage to their Vehicle or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their Services or thereafter.
  • We are not responsible for the behaviour, actions or inactions of drivers of Vehicles, quality of Vehicle which you may use. Any Contract for the provision of Vehicle is exclusively between you and the service provider;
  • BookMyVehicle will be at liberty at all times to verify the information that you have provided and to refuse the Service or use of the Application without providing reasons.
  • If the customer resides in a jurisdiction which forbids the use of the Service on grounds of geographical location or restricts the ability to enter into contracts such as this due to age, such age limits must be met and the Service must not be used.
  • BookMyVehicle will not be responsible for any loss, damage or disruption of service due to a Server Down / Overload on the Site OR error in provision of data at the time of booking.
  • The user is bound to access the service using only authorized means.
  • BookMyVehicle on its own does not provide transportation services nor is a transportation carrier. BookMyVehicle offers tours/travels/transportation services only through the Cab/Transportation Service Providers registered with BookMyVehicle.
  • The provision of the services by BookMyVehicle to you therefore is subject to the agreement entered between the respective operator and BookMyVehicle.
  • Our Services are available in regions set out in BookMyVehicle.com/cities.
  • The user will not authorize others to use their account; user will use the Service or download the Application for their sole, personal use only.
  • The user will not use the Service or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes.
  • The user will not use the Service or Application to cause nuisance, annoyance or inconvenience;
  • The user will not try to harm the Service or Application in any way whatsoever;
  • The user will not copy, or distribute the Application or other BookMyVehicle Content without written permission from BookMyVehicle.
  • BookMyVehicle accepts major Credit Cards, Electronic Bank Transfers. Balance, if any, can be paid in cash at the end of the tour.
  • The user will keep their account secure and confidential or any identification BookMyVehicle provides them which allow access to the Service through any booking channel.
  • The user will provide BookMyVehicle with whatever proof of identity BookMyVehicle may reasonably request.
  • BookMyVehicle reserves the right to cancel the services if the customer does not comply with any of the above rules and uses the Service or Software for reasons that are improper or illegal and may have legal implications.
  • The above Terms & Conditions may change time to time periodically, we request the portal & App users to read these terms and conditions at regular intervals.

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